At Black Rock Earthworks, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal data when you visit our website or use our services.

By using our website or services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms outlined in this policy, please refrain from using our website or services.

Information We Collect

We collect both personal and non-personal information from you when you visit our website or contact us for services. The types of information we may collect include:

• Personal Information: This includes your name, email address, phone number, billing address, and any other information you provide when you contact us, request a quote, or make an inquiry.
  
  
• Non-Personal Information: This includes general information about how you use our website, such as IP address, browser type, device type, and usage data like the pages you visit on our site.
  
  

We collect information in the following ways:

• When you fill out forms on our website, such as contact forms, quote requests, or service inquiries.
  
  
• Through cookies and similar technologies that track your activity on our website (see our Cookies section for more information).
  
  
• When you contact us via email, phone, or other communication channels.
  
  

How We Use Your Information

We use the information we collect to provide, improve, and personalise our services, including:

• To respond to inquiries or requests for quotes.
  
  
• To communicate with you regarding your project, appointments, or services.
  
  
• To send promotional materials or updates (only with your consent).
  
  
• To improve the content and functionality of our website.
  
  
• To comply with legal obligations, such as tax or regulatory requirements.
  
  

We do not share, sell, or rent your personal information to third parties for marketing purposes without your explicit consent.

Cookies and Tracking Technologies

Our website uses cookies to improve user experience, personalise content, and analyze website traffic. Cookies are small data files stored on your device that allow us to remember your preferences and recognize you when you return to our website.

You can control the use of cookies through your browser settings. However, if you choose to disable cookies, some features of our website may not function properly.

We may also use web beacons or pixel tags to track the effectiveness of our online advertising and marketing campaigns.

How We Protect Your Information

We take the security of your personal information seriously and employ industry-standard security measures to protect your data. These measures include:

• Using secure servers and encryption for sensitive data.
  
  
• Limiting access to your personal information to authorised personnel only.
  
  
• Regularly updating and monitoring our security practices to safeguard against potential data breaches.
  
  

While we take these steps to protect your data, please be aware that no security measure is 100% effective, and we cannot guarantee absolute protection against all threats.

Sharing Your Information

We do not share, sell, or rent your personal information to third parties except in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website or providing services. These providers are only allowed to use your data to perform tasks on our behalf and are required to keep your information confidential.
  
  
• Legal Requirements: We may disclose your information if required by law, regulation, or legal process (such as a court order or government investigation).
  
  
• Business Transfers: In the event of a business merger, acquisition, or sale, your personal information may be transferred as part of the transaction. We will notify you if this occurs and provide options to opt-out of further communications.
  
  

Your Data Protection Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal data we hold about you.
  
  
• Correction: If your personal information is incorrect or incomplete, you can request that we correct it.
  
  
• Deletion: You can request that we delete your personal information, subject to legal or contractual obligations.
  
  
• Objection: You can object to the processing of your personal information for marketing purposes.
  
  
• Withdrawal of Consent: If you’ve given consent for us to use your information for specific purposes, you can withdraw that consent at any time.
  
  

To exercise your rights, please contact us using the information provided below.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal requirements. When we make changes, we will update the date at the top of this page. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

• Email: dale@blackrockearthworks.com.au
  
  
• Phone: 0448 654 726
  
  
• Address: PO Box 7240, Wilberforce, NSW, 2756